Support & Returns
Cancellation and Refund Information
Visa Application Refund Policy
1
Eligibility for Refund
- Refunds will only be considered if the visa application has not yet been submitted to the embassy/consulate or processed by the service provider.
- Once the application is submitted, fees are non-refundable, as they are charged by the respective government authority.
2
Service Fees
- Any service OR processing fees OR Appointment fees charged by the company for handling the visa application are non-refundable, unless the cancellation is made before any work has been initiated.
3
Refund Processing Time
- Approved refunds will be processed within 15–17 working days and credited to the customer’s original payment method.
4
How to Request a Refund
- To request a refund, customers must email info@innovaigo.com with their application reference number and reason for cancellation.
- Refund requests will be reviewed on a case-by-case basis.
5
Exceptions
- No refunds will be issued for rejected visa applications, as the decision lies with the embassy/consulate, not the service provider.
Frequently Asked Questions
Q1: When can I get a refund?
Only if your visa application hasn’t been submitted to the embassy/consulate or any work hasn’t started. Once submitted, fees are non-refundable. Appointment fees are non-refundable.
Q2: How long does it take to process my refund?
If approved, refunds are credited to your original payment method within 15–17 working days.
Q3: How do I request a refund?
Email us at info@innovaigo.com with your application reference number and reason for cancellation. We’ll review it case-by-case.
Q4: Are service or processing fees refundable?
No. Service fees are non-refundable unless cancellation is made before we start any work.
Q5: What if my visa gets rejected?
Rejection is by the embassy/consulate, not us – so no refund is issued.