Cancellation & Refund

Cancellation and Refund

Easily manage your cancellations and refunds with our straightforward policy and guidelines.

Cancellation Charges Apply

Charges are per visa and person basis.

Refund Process Explained

Refunds credited back after applicable charges are deducted from your account.

Visa Application Policy

Full refund if cancelled before application submission to the embassy.

Visa Appointment Help

Assistance with VFS Global and similar agencies for visas.

Reschedule Service

Support for rescheduling appointments based on cancellation policies.

No Show Policy

Innovaigo helps with rescheduling after fee payment is done.

Cancellation and Refund Information

Visa Application Refund Policy

1. Eligibility for Refund

- Refunds will only be considered if the visa application has not yet been submitted to the embassy/consulate or processed by the service provider.

- Once the application is submitted, fees are non-refundable, as they are charged by the respective government authority.

2. Service Fees

- Any service OR processing fees OR Appointment fees charged by the company for handling the visa application are non-refundable, unless the cancellation is made before any work has been initiated.

3. Refund Processing Time

- Approved refunds will be processed within 15–17 working days and credited to the customer’s original payment method.

4. How to Request a Refund

- To request a refund, customers must email info@innovaigo.com with their application reference number and reason for cancellation.

- Refund requests will be reviewed on a case-by-case basis.

5. Exceptions

- No refunds will be issued for rejected visa applications, as the decision lies with the embassy/consulate, not the service provider.

Frequently Asked Questions – Visa Application Refund Policy

Q1: When can I get a refund?

A: Only if your visa application hasn’t been submitted to the embassy/consulate or any work hasn’t started. Once submitted, fees are non-refundable. appointment fees are non refundable.

Q2: How long does it take to process my refund?

A: If approved, refunds are credited to your original payment method within 15–17 working days.

Q3: How do I request a refund?

A: Email us at info@innovaigo.com with your application reference number and reason for cancellation. We’ll review it case-by-case.

Q4: Are service or processing fees refundable?

A: No. Service fees are non-refundable unless cancellation is made before we start any work.

Q5: What if my visa gets rejected?

A: Rejection is by the embassy/consulate, not us – so no refund is issued